Shipping
Q: “How much is shipping fee?”
* STANDARD DELIVERY COSTS
- USA deliveries are managed by our logistics partners. We offer FREE SHIPPING for all orders above $70.00.
Flat shipping fee $6.99 will be charged for all orders under $70.
Q: “What are the restricted shipping areas?”
· AS: American Samoa
· GU: Guam
· MP: Northern Mariana Islands
· VI: U.S. Virgin Islands
· Mainland: Hawaii, Alaska, Military bases
· P.O. Box addresses
For customers in these regions, we kindly ask you to make your purchase through our official Amazon store. We appreciate your understanding.
��official Amazon store
Q: “I would like to know the shipping schedule for the product.”
We aim to ship (dispatch) orders placed before 3PM on weekdays on the same day.
Please note that orders placed after 3PM on weekdays or on weekends (public holidays) will be shipped on the next business day.
· USA / Western : up to 4~7 business days
· USA / Central : up to 5~7 business days
· USA / Eastern : up to 5~7 business days
Q: “I would like to know how long it takes for my order to be shipped out and the total shipping period.”
Generally, the delivery will be completed within 7-9 business days from the ordering date.
Once the delivery begins, you can track the process via email with a tracking number.
You can track your order by using the tracking number provided in the delivery notification sent when the product is dispatched or by visiting Dr.Melaxin Mall.
[My Account - Order number - Track Shipment]
Q: “I would like to know what to do if I cannot find out my package marked as delivered.”
If the delivery status shows as [Delivered],
but you haven't received the product, please check the following:
1. Verify the delivery address in your order information.
2. Check with a proxy or delegated location.
Confirm with family, colleagues, security office, or any other delegated location.
3. Contact the delivery courier.
Verify with the assigned courier using the tracking number.
If the issue cannot be resolved through a proxy, delegated location, or courier,
please contact our Customer Service Team(cs@drmelaxin.us)
We will promptly assist you after confirming with the courier company.
Q: “I would like to change the shipping information.”
Changes to shipping information (delivery address, recipient, delegated location, etc.) can only be made before dispatch (shipment).
Please contact our customer service team for inquiries, and we will check the possibility of changes and provide guidance accordingly.
If the shipment (dispatch) has already been completed promptly,
please understand that it may not be possible to change the delivery information.
Q: “The product is missing or something else has arrived”
Did you not receive some of the items you ordered?
We sincerely apologize for the inconvenience.
Please take photos of the exterior of the received parcel and the items you did receive.
Contact our Customer Service Team (cs@drmelaxin.us) with the photos,
and we will assist you after confirming the situation.
Q: “A damaged/defective product has arrived”
For exchanges,
it's possible only for the same product as purchased. If you need to change options,
please proceed with a return and make a new purchase.
In case of defects or damages to the product, Dr. Melaxin will cover the shipping fees.
If you choose to connect with our Customer Service Team (cs@drmelaxin.us),
please take photos of the exterior of the received parcel and any damaged or faulty items.
Providing these photos will enable us to expedite the verification process.
