Order & Returns

Q: “How do I check the status of my order?”

Order status can be checked at Dr.Melaxin website [My Account > Order History]

Q: “I would like to change or cancel the product option”

If you want to change the product or cancel the order,
Please reach out to our Customer Service Team (cs@drmelaxin.us)for assistance, and we will provide guidance with care.

*Please understand that cancellation or change is not possible if the product has already been shipped.

Q: "The order was suddenly canceled."

Sometimes, orders can be canceled automatically if the card information does not match or the order is recognized as having suspected fraudulent activity or unauthorized information provided.

[A way to solve recurring problems]

1. Delete cookies and caches on the site, completely reboot the browser.
2. Enter a valid card number.
-Cardholder name: Enter your name exactly as it’s written on your card
-Expiry date: Enter a valid card expiry date (MM/YY)
-Security code: Enter the CVV or security code on your card
3. Place a different order by matching the shipping and billing address as the same.

Nevertheless, if you can't order, please contact the customer center and we'll respond quickly.

Customer Service Team (cs@drmelaxin.us)

Q: “I would like to get a refund. What should I do?”

Backed by our research team, we guarantee a 100% worry-free refund.

[Dr.Melaxin 100% Refund Policy]

Refund Shipping Costs: Customers are responsible for the cost of return shipping.
If the item was shipped with free shipping, the original shipping cost will be deducted from the refund.

Return Address: Items must be sent directly to the Dr.Melaxin warehouse by the customer.

Refund Request Period: Refunds must be requested within 14 days of receiving the product.

Product Limit: A maximum of one product per individual is eligible for a 100% refund.

[Conditions Where 100% Refund is Not Applicable]

If more than 1/3 of the product has been used.

If more than 15 days have passed since you receive the product.

* Important Notes

Contact Customer Service: Before initiating a return, customers must first contact Customer Service to submit a return request
and then send the product according to the provided instructions.

Return Authorization: Once your return is accepted, we will send you instructions on how and where to ship the return.
Products returned without prior authorization will not be accepted.

Prepaid Shipping: Customers are responsible for prepaid shipping for returns.
Refunds will not be processed for receiver-paid shipments.

Please reach out to our Customer Service Team (cs@drmelaxin.us)for assistance, and we will provide guidance with care.